moab seats structure failure

You will find below a letter that I sent to Corbeau seats in response to the way that my husband and I have been treated by them.  I just thought that you all would like to know what you are getting into when you do business with them....


TO WHOM IT MAY CONCERN:    

I am writing this to get someon, anyone in your company to listen to what my husband and I are trying to tell you.  We purchased Corbeau seats back in May 2008.  Since then we have had nothing except problems with the seats.  We have had one of the seats replaced and then that did not fix the problem.  Then we were told that the bolts were lose and my husban (Who is a Service manager for a nationl motorcycle company) took the seats apart and put them back in and tightened them as tight as he could. That did fix the problem.  So then they told me that there was a weight restriction on the seats.  I looked all over the manufactuers specifications and there is nothing listed about a weight restriction for the seat that we purchased.  After finally calling back and talking someone else, again, I was told to put a bar behind the seats to stop the bowing.  I told them that if I wanted seats that I could not recline then I would not have payed the extra money to get the ones that recline.  Then they offered my husband a swap to fixed back seats, but you do not make them in the color that he wants.  So after all of this I have finally asked to have the seats returned and the money refunded to us.  I sent an email and got a respone from Spencer at extenion 27.  He told me that we could return the seats and that he would send a call tag for the seats to be shipped.  Then we proceded to call 4WD and talk to them since they were the ones we ordered with.  A young lady by the name of Heidi was very nice and helpful. She called and got our RGA number and get everything set up for us to return the seats.  She also told me that I needed to ship the seats to them.  When my husband called to talk to Spencer to make sure that the call tag was going to be sent to the correct address.  He was told that Spencer was busy and that they were not going to send a call tag at all.  That "WE" were responsable for return shipping.  So after the shock of that my husband was told that if we did not like that that we could keep the seats that would not be getting the refund.  That there was NO way around it and we would have to live with it.  We were also told that we needed to send the seats to you and not 4WD and that the rep that told us to send it to 4WD did not know what she was talking about.  Then the rep on the other end hung up on my husband.  So we called 4WD and told them what was going on.  

I just thought that someone there would like to know that your customers are ready to take out a full page ad in JP magazine with what has been going on with these seats.  We are also ready to tell everyone that is in our jeep club and everyone on the 15 or 20 jeep site and boards that we belong to about the experiance that we have had with your company.  You would think that in the economic hard times that this country is going thru that someone there would be interested in knowing that your company has several unhappy customers and that your customer service practices are not what they should be.  If you are willing to let a customer leave your company with a bad experiance then I do not see a good future for your company.  Now it is all about the customer.  

So I am wondering if this is normal business practice for your company.  Or are we just not cared about by your company.  We spent almost a thousand dollars with your company and had planned on spending more, but rest well assured that this will NOT be happening now.  I will also tell anyone who will listen about the way we have been treated.  

ANOTHER UNSATISFIED CUSTOMER  
Actually a member since 2004 before the forum was updated

I can sit but I cannot lean on them and forget arching back to get the wallet out for any thing. my best top seats lasted 15 years  
Actually a member since 2004 before the forum was updated

keep it front page...  
Actually a member since 2004 before the forum was updated

which seats did you get? i was wanting a set from them but i dont know now  
"WHEN IN DOUBT TACH IT OUT!"

Moab recliners in spice  
Actually a member since 2004 before the forum was updated

I probubly wouldn't be so upset if the product worked .I remember a saturn tv add where then lady had trouble with a seat and they flew a seat and a tech uot to her to make it right .hell I can't get return shipping  
Actually a member since 2004 before the forum was updated

i remember that ad  
"WHEN IN DOUBT TACH IT OUT!"

It would seam to me that a little R&D would be beificial to Corbeau for customer saticfaction and product improvement if they did some thing like that to see what exactly the seat is doing it would make the entire MOAB seat line .question is does it matter to them  
Actually a member since 2004 before the forum was updated

Overall, its a safety concern to point DOT should get involved... Do you have any type of document stating they are DOT Compliant?
Favorite trick the little old lady down the street does is threaten to get the local news station involved. If they don't comply, call the news station.  
2001 TJ Sport
- 4.0L I6
- Sport Wheels w/ 30 x 9.50
- Half Steel Doors
- Soft Top
- Daily Driver
- Standard Tranny
- 3:73 Gears

We've used these seats without issue on several projects and this is the first time I have even heard of such an issue, and after reading all of this I'm kinda curious, especially after some of the comments. How much weight are we talking about? I mean, any seat, even the factory ones will fall apart under more weight than they were designed for. No offense intended.  

I way 350lbs and I'm 6'2  
Actually a member since 2004 before the forum was updated

Well, I don't know what to tell you. I would expect most seats to handle up to 250 or maybe 300 pounds max. I really think you might want something more heavy duty than an off-the-shelf seat. I suspect it's possible to have one of the suspension seat companies build a custom seat using heavy-wall tubing. Same design and everything, just thicker. It's been my experience that the welded frame seats are the most sturdy you can buy. It's what they use in Baja race trucks and they take a beating, but typically with 150-pounds less weight in 'em. See if one of the companies can make an HD version. Might make a good product line!  

Dear Mr. Editor,
"Now you have asked for a wife attack" I am writing this in defense of my husband in response to the post you left.  
Let me first start by saying that I never had a problem with the BESTTOP seats that were in the jeep when I bought it.  They never BOWED like these have.  Also I have gotten several replys to the post that I put on my jeep forum.  They all say that they have had the same problem.  Not only am I offended that you think that my husband is to big for these seats, but I am shocked that you have to gall to put this on your site so everyone can see that this what you are saying in a really nice way.  I have been over over 350 pounds just a few months ago.  I never had a problem with the Besttop seats bowing on me, and I drove the jeep all the time.  Now that we have the Corbuea seats in the jeep I can not drive the jeep due to the bowing of the seat.  I would like for you to know that I do NOT weight over 285 now, so what is your take on that.  They still bow to the point that I can not reach the pedals and the stearing wheel at the same time unless I grab the stearing wheel and lean up away from the seat back and that is with the seat all the way forward and in the upright position.  So Please do not make this out to be a wieght issue with us.  We are only telling what has been going on with us and these seats.

If I was in your company and I got FREE seats from Corbuea I would come running to thier defense just like you have here.  

But thanks for attacking a DISABLED GULF WAR VET.    I am so glad to know that my husband put his life on the line so that you could tell him that "HE IS TO FAT TO USE THESE SEATS"   Now granted you did not use those exact words but in a round about way that is what you are saying.  I hope that you will read this and understand that my husbands size has nothing to do with the fact that the seats are bowing back or the fact that Corbuea has treated us like we are some pieces of crap under thier feet to be wiped off at the door and not thought about again.

I would also like to let you know that today I recieved a phone call from the rep at Corbuea and he treathed to sue me and my husband because he got in trouble with his boss.  Now if that doesn't tell you something then all of this would be for not.  

Signed,
A VERY UPSET WIFE!!!!!!  
Actually a member since 2004 before the forum was updated

But then again you seam to have no trouble stealing a jeep from some poor uninformed single mother to make the project to put your free seats in ,and the brag about it . Thats pretty shallow or the pour guy last year with TJ . Iguess its a good thing you did now I can donate my suscription money to orphins or something.But then again wifey pays for the subscription payments so why don't you check with her  
Actually a member since 2004 before the forum was updated

threatned to sue! what a duche bag! i would try to call his boss or his bosses boss, if he had been a better coustmer support rep he wouldnt be in trouble  
"WHEN IN DOUBT TACH IT OUT!"